Tag: customer disservice
Can you hear me now, #SPRINT?
by Thomas Powell on Mar.16, 2009, under soapbox
After following @sprint, they heard me:
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stringsn88keys: Thanks to @JGoldsborough for assisting with my #Sprint issue.
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JGoldsborough: @stringsn88keys Hey. Work 4 Sprint. We hear u
. Pls e-mail details, # & I’ll help. justin dot goldsborough at sprint dot com #Sprint -
stringsn88keys: Can you hear me now, #Sprint? http://bit.ly/dRcT (expand)
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stringsn88keys: #Sprint hung up on me, after 20 minutes on hold.
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stringsn88keys: All the more reason not to renew my contract with #Sprint for a new phone.
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stringsn88keys: #Sprint has obviously decimated their sales force, without providing an alternative means of purchasing this service. Way to make money.
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stringsn88keys: #Sprint last time, I was just trying to buy $60 in accessories.
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stringsn88keys: #Sprint doesn’t want to make a sale. This is the 2nd time I’ve spent more than 15 min, this time trying to add $45/mo in services.
)Original tirade of mine:
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stringsn88keys: #Sprint hung up on me, after 20 minutes on hold.
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stringsn88keys: All the more reason not to renew my contract with #Sprint for a new phone.
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stringsn88keys: #Sprint has obviously decimated their sales force, without providing an alternative means of purchasing this service. Way to make money.
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stringsn88keys: #Sprint last time, I was just trying to buy $60 in accessories.
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stringsn88keys: #Sprint doesn’t want to make a sale. This is the 2nd time I’ve spent more than 15 min, this time trying to add $45/mo in services.
Cash4Gold rip-off
by Thomas Powell on Feb.05, 2009, under bookmarks
Cash4Gold Will Offer One-Third of the Actual Value for your Gold – an interesting article circulating on Twitter through BoingBoing: Rob Cockerham writes article critical of Cash4Gold offered cash to kill story
Don’t forget to read the update–Cash4Gold offers money for the site owner to take down or “de-optimize” the site: Cash 4 Gold would like to melt down and recast their reputation.
The first link above was second in the Google results for Cash4Gold at the time of writing, which led me to the following other interesting results:
10 Confessions Of A Cash4Gold Employee
Cash 4 Gold Complaints – Rip Off
Reporting to LG&E
by Thomas Powell on Jan.28, 2009, under weather
Storm Information page from LG&E.
Apparently, it does no good to attempt to report a downed line to LG&E. That option puts you in a call queue for a customer service representative, but that queue expires in about 3 minutes.
In those three minutes, you get loud hold music that cuts out every few seconds, and the warning that you will be waiting for a long time. Of course, at the end of about three minutes, you get a message about all customer service reps being extremely and you are told to hang up.
Why have a call queue that makes you get back in line every 3 minutes? Maybe as @bdthomas suggested, they need to take reports via Twitter. Heck, e-mail, web form, anything. Let us set it and forget it.
