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  • ThomasPowell 11:01 am on September 24, 2021 Permalink | Reply
    Tags: extended warranty, lowes, washing machine   

    Lowe’s Service Advantage extended protection plan 20% premium is not Worth It 

    We bought a 4.2 cubic foot Maytag MVWC565FW washer in September of 2019 and paid $130 for the 5 year extended protection plan (Lowe’s Service Advantage) for major appliances $400-699.

    Note: if it takes more than fourteen days from first scheduled appointment to resolution, you may be able to receive a one-time $50 payment from your Lowe’s Service Advantage plan.

    Interactions with Lowe’s Service Advantage and their service provider

    We called for service on August 24, 2021.

    September 1, 2021 – initial visit from contract service provider. They diagnosed the problem and repair person said they scheduled a visit for September 15, 2021 after the part came in.

    September 15, 2021 – called contract service provider after no one showed for the appointment I cleared my morning calendar for. They said that couldn’t get one of the parts (shift actuator), but I should call Lowe’s to see if they could locate a part.

    September 15, 2021 – called Lowe’s, waited 90 minutes for a call back and requested they look for the part. They said it could be up to five business days before the business unit that did that might respond to them.

    September 17, 2021 – called Lowe’s Service Advantage back to follow-up (90+ min wait for call back), the part was supposedly going to be sent out to service provider on 9/20.

    September 20, 2021 – called contract service provider to see if they received any update from Lowe’s. They said would be at least September 24 before it would be sent/arrive (was not completely clear which end of the transaction it was).

    September 23, 2021 – called Lowe’s Service Advantage back for follow-up (90+ min wait for call back). They said they would ask their supplier to give status on parts, with up to a 5 business day wait to hear back.

    September 24, 2021 – reached out to Lowe’s on social media channels, and the response was to call Lowe’s Protection Plan phone number. Called contract service provider instead, and they said that they’re still waiting on a part, but that it supposedly got shipped September 23.

    September 27, 2021 – received an email from Lowe’s that the part was delivered to the service provider.

    September 28, 2021 – Called contract service provider, but they couldn’t make appointment because their systems were down but they’d call me when they came back up.

    September 29, 2021 – Called contract service provider. Their first available appointments were 10/5 or 10/6. Scheduled for 10/6. $50 payment for delay was in today’s mail, which seems like a bit of a slap in the face at this point.

    October 5, 2021 – Called service provider to try to confirm appointment for the next day. Robocall came through 15 minutes prior to their leaving the office for the day.

    October 6, 2021 – Service technician was able to replace actuator, but hub could not be replaced without ordering a new agitator. Washer is now working otherwise.

    It took 43 days to get back to a working washing machine.

    So far, I’ve spent 5+ hours waiting for call backs, 4 hours waiting for service appointments that were apparently never made or canceled without my knowledge, and my wife has spent 12-14 hours at the laundromat and well over $100 (maybe even $200?) at the laundromat.

    Log of interactions with the Lowe's Service Advantage service provider
    Service provider logs.

    Not the First Time

    This has been the second appliance/equipment purchase in the last two years that has subpar support. We also bought a Craftsman Cordless Electric Mower that we couldn’t get a replacement battery for.

     
  • ThomasPowell 6:51 pm on August 15, 2021 Permalink | Reply
    Tags: battery-powered, electric, mower, review   

    Craftsman V60 Mower (Cordless Electric) – Disappointing Value 2 Years Later 

    We’ve had mixed results with our Craftsman V60 Mower (CMCMW270) after a little over two years of ownership.

    UPDATE: After a back and forth on a response to a review on their page, I appear to have gotten a check for the cost of the larger battery that’s still available (5.0Ah, though, not the original 7.5Ah). Still trying to decide whether to get a couple of batteries or upgrade mower.

    The Good – V60 battery beats gas fumes

    While we’ve had plenty of cordless lawn equipment such as trimmers and blowers, this was our first lawn mower that wasn’t gas powered. Being able to mow without breathing in gas fumes for an hour is a huge benefit to an electric mower, and not having a cord attached seems like the only way to go.

    Another huge benefit is that it starts and stops pretty easily. The initial battery life on the V60 was only about an hour or so for our cutting needs, but you could start and stop the mower in an instant in cases in which you might keep a gas mower running just to not have to fight with starting it back up again.

    The bad – Declining V60 battery life and no availability

    The biggest drawback is that the battery life of the 7.5AH battery now only lasts long enough for at most 2/3rds of the yard to be cut. This is only 2 years after purchase. You’ll also notice that if you search for CMCB6075 (the 7.5AH battery) or go to the above link, there are no sellers of the brand new battery, only the occasional eBay listing. We did get a decent discount over brands that weren’t dying out, but didn’t expect the support for this thing to disappear so quickly.

    The CMCB6025 2.5AH battery is still available on Amazon (affiliate link) or Lowes, but it’s a whopping $150 for 15-20 minutes of battery life. Still, we manage to juggle the CMCB6025 for our blower with the CMCB6075 to get the job done.

    A similar nuisance that is compounded by the abysmal battery life is the fact that the blade doesn’t quite spin up to the speed of a gas mower, which left us with missed blades of grass everywhere, even when the blade was fresh and sharp.

    The 7.5AH V60 batteries are rarely available on eBay

    Conclusion

    I’ve liked the experience enough with this mower to not really want to go back to gas-powered, but I don’t look forward to paying the premium and being on the hook for replacement batteries.

     
  • ThomasPowell 3:15 pm on December 28, 2020 Permalink | Reply
    Tags: development, ,   

    Reviews of M1 Macs for Development 

    So far, the key interest for me have been the potential drastic improvement in battery life. I’m almost willing to sacrifice a bit of short term productivity to get there. I don’t know that the experiences sound any worse that trying to get my favorite development environments productive on Windows or a non-Debian flavor of Linux:

    JetBrains and Xcode-centric perspective (11/23/2020):
    https://medium.com/before-semicolon/is-m1-mac-worthy-or-good-for-developers-developer-review-3ed832f4105e

    Rubyist perspective (11/25/2020):

    https://www.driftingruby.com/episodes/a-rubyist-s-apple-m1-review

    macOS 11 Big Sur compatibility on Apple Silicon · Issue #7857 · Homebrew/brew · GitHub (closed as of 12/26/2020):

    https://github.com/Homebrew/brew/issues/7857

    TypeScript/JavaScript/Rust (12/3/2020):

    https://dev.to/redhoodjt1988/how-to-setup-development-environment-on-new-macbook-pro-m1-3kh

    Rails’ DHH’s own experience (12/28/2020):

    DriftingRuby tweet:

     
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